Frequently Asked Questions
How far is Renvyle House Hotel from Galway City? Is there a swimming pool? What time can we check-in at?
We hope we have answered some of your queries below but if you have any further questions,
please call us on +353 (0)95 46100 where we would be delighted to help you.
GENERAL INFORMATION
What are the benefits of booking directly with Renvyle House Hotel?
Our best offers are always on our own website. When you book directly with us, you can be assured you are getting the guaranteed best price available, saving €10.00 per night. Booking direct allows you to book now and pay later.
What is the phone number for Renvyle House Hotel?
Our phone number is +353 (0)95 46100.
What is the check-in/check-out time of the hotel?
Check-in is available from 3.00pm onwards. Check-out is 12:00 midday.
Is ID required on check-in?
Yes, ID is required upon check-in and must match the name on the reservation. A passport or drivers’ licence is accepted. Reservations cannot be amended at check-in unless ID is provided by the booker. Please note under 18's cannot stay in the hotel unless travelling with a parent or guardian.
Can luggage be left at Reception if I arrive before check-in starts?
Yes, we can store your luggage if you arrive to the hotel before 3.00pm; there is no charge for this service.
Where is Renvyle House Hotel located? How far is Renvyle House Hotel from Galway city centre?
We are in northwest Connemara, 85km from Galway city centre. We are a 10 minutes’ drive from the Connemara National Park and the village of Letterfrack and a 15 minutes’ drive from the iconic Kylemore Abbey.
Directions to Renvyle House: Make your way from major ports or airports to Galway city. Take the N59 west from Galway towards Clifden, passing through Moycullen, Oughterard and Maam Cross. At Recess, turn right (Renvyle signposted) into the Inagh Valley. At the end of the Inagh Valley, at Kylemore, turn left (Hotel signposted). At Letterfrack, turn right (Hotel signposted). After 4 kilometres continue straight through the villages Tullycross and Tully, continue on for another 1km and you will arrive at the gates of Renvyle House.
GPS: Lat: 53:36:33N (53.60912) Lon: 9:59:57W (-9.99903) and EIRCODE: H91 X8Y8
Can I use Public Transport to get there?
Citylink provide a service from Galway to Lettefrack via Clifden. We can help arrange transportation from Letterfrack.
How do I make a reservation?
To make a reservation you can book directly on our website here, or you can call our reservations team on +353 (0)95 46100.
If I’m booking for someone else, how do I pay for their stay?
If a booking is made direct on our website and you wish to pay with a company card, please email reservations at info@renvyle.com, or call us on +353 (0)95 46100. We can arrange payment over the phone.
How do I book using a voucher?
To book using a Renvyle House Hotel gift card or gift voucher please have your voucher number to hand and contact our reservations team on +353 (0)95 46100. You can email your enquiry to info@renvyle.com. Your voucher will be required on check in as a method of payment.
Have you free parking?
Yes, we have ample free parking, at the front and the coastal side of the hotel. Wheelchair accessible spaces are also available at the front door.
Do you have Wi-Fi?
Yes, Wi-Fi is free for all guests and available in all bedrooms and throughout the hotel.
Do I need a credit card to make a reservation?
Yes, we require a credit card or debit card for all reservations. This guarantees your room until your arrival date. Your card will not be charged until you arrive at the hotel, unless we require a security deposit prior to arrival (group bookings only). If you cancel your reservation outside our cancellation policy, you will be charged for the first night’s stay.
What is Renvyle House Hotel's cancellation policy?
Different cancellation policies will apply to different packages purchased, please check your booking confirmation. For third party bookings, please consult the booking platform you booked on.
Does Renvyle House Hotel accept pets?
We accept small dogs and have a limited number of pet friendly rooms which must be booked prior to arrival. You may view our Pet Policy here.
Is the hotel wheelchair accessible?
The hotel is wheelchair accessible. The Dining Room, Bar and Lounges are all located on the ground floor. We have accessible bedrooms available. To book this room type please call reservations directly on +353 (0)95 46100.
What if I left an item behind?
Please contact reception on +353 (0)95 46100 and we will check lost property for your item. Alternatively, you can email your enquiry to info@renvyle.com
How can I make a special request regarding my stay?
To request a travel cot, wheelchair accessible room, interconnecting family room, pet friendly room or for any other requests, please email info@renvyle.com. We are unable to guarantee your request but will do our very best to accommodate you when possible. If you have specific needs or questions regarding your request, please call the hotel directly on +353 (0)95 46100.
Is there a bike storage facility on site?
Yes, we have a secure bike storage facility on site.
Can I request a smoking / vaping room?
We are a non-smoking and non-vaping hotel.
Do all guests have free access to our leisure facilities?
Yes, all our resident guests have complimentary use of our outdoor heated pool, outdoor hot tub, tennis courts, boats and kayaks, fly-fishing, croquet.
There may be some limitations in place, from time to time, to services facilities for a short period.
The swimming pool opening times are: 9.00am to 8.00pm.
please note that children Under 16 Years must be accompanied into the pool and be supervised by a responsible adult. Adult supervision required for all our water-based activities for children under 16 years.
What time is Breakfast, Lunch and Dinner Served?
Breakfast is served 8.30am to 11:00am
Bar Food available from 12:30pm to 8:30pm
Dinner is served in ourRusheenduff Restaurant from 6.30pm to 8.15pm
Guests are advised to pre-book the time for lunch and dinner, please phone in advance to reserve a table at +353 (0)95 46100.
Have you offer self-catering options?
We have self-catering lodges on the grounds of the hotel for guests. We have 2 and 3 bedroom houses beside the lake. Please call or email info@renvyle.com to make an enquiry.
How do I request a copy of my bill?
To get a copy of a bill, please email reservations at info@renvyle.com
Is there a defibrillator located in Renvyle House Hotel?
Yes, there is a defibrillator located behind the main hotel reception desk on the ground floor of the Hotel.
